Privacy Policy

Data Controller:
Basilia Kesselman, Craig Colvard
Luxemburger Straße 19
41812 Erkelenz

Email: fragen@hbieu.com

Phone: +49 2431 945230

We appreciate your interest in our online shop. Protecting your privacy is very important to us. Below, we provide detailed information on how we handle your data.

1. Access Data and Hosting

You can visit our websites without providing any personal information. Each time a webpage is accessed, the web server automatically stores a so-called server log file, which includes the name of the requested file, your IP address, date and time of access, data volume transmitted, and the requesting provider (access data). This access data is evaluated solely for the purpose of ensuring the smooth operation of the site and improving our services. This serves to protect our legitimate interests in the correct presentation of our offerings, as required by Art. 6 para. 1 lit. f GDPR.

Hosting

The hosting and presentation of the website services are partially provided by our service providers on our behalf. Unless otherwise explained in this privacy policy, all access data and data collected in designated forms on this website are processed on their servers. For questions regarding our service providers and the basis of our cooperation with them, please refer to the contact information described in this privacy policy.

Our service providers are located in and/or use servers in the following countries, for which the European Commission has established an adequate level of data protection by decision: United Kingdom, Canada, USA.

A decision by the European Commission on an adequate level of data protection for the USA serves as the basis for third-country transfers, provided that the respective service provider is certified. Until certification by our service providers, data transfer continues to be based on this foundation: Standard contractual clauses of the European Commission.

Our service providers are located in and/or use servers in these countries: Australia.
There is no adequacy decision by the European Commission for these countries. Our cooperation with them is based on these guarantees: Standard contractual clauses of the European Commission.

2. Data Processing for Contract Processing and Contact

2.1 Data Processing for Contract Processing

For the purpose of contract processing (including inquiries about and processing of any existing warranty and liability claims, as well as any legal updating obligations) in accordance with Art. 6 para. 1 lit. b GDPR, we collect personal data when you voluntarily provide it to us during your order. Mandatory fields are marked as such, as we require this data for contract processing in such cases, and we cannot dispatch the order without it. The types of data collected are apparent from the respective input forms.

Further information on the processing of your data, especially regarding its transfer to our service providers for order, payment, and shipping processing, can be found in the following sections of this privacy policy. After the complete processing of the contract, your data will be restricted for further processing and deleted after the expiration of tax and commercial retention periods in accordance with Art. 6 para. 1 lit. c GDPR, unless you have expressly consented to further use of your data in accordance with Art. 6 para. 1 lit. a GDPR or we reserve the right to further use of the data, which is permitted by law and about which we inform you in this declaration.

2.2 Customer Account

If you have given your consent pursuant to Art. 6(1) sentence 1 lit. a GDPR by deciding to open a customer account, we will use your data for the purpose of opening a customer account and storing your data for further future orders on our website. The deletion of your customer account is possible at any time and can be done either by sending a message to the contact option described in this data protection declaration or by using a function provided for this purpose in the customer account. After deleting your customer account, your data will be deleted unless you have expressly consented to further use of your data pursuant to Art. 6(1) sentence 1 lit. a GDPR or we reserve the right to use your data beyond this, which is permitted by law and about which we inform you in this declaration.

We collect personal data when you voluntarily provide it to us when opening a customer account. Mandatory fields are marked as such because in these cases, we need the data to open the customer account and you cannot complete the account opening without providing this information. The data collected is visible from the respective input forms. We use the data you provide for contract processing and handling your inquiries pursuant to Art. 6(1) sentence 1 lit. b GDPR. The deletion of your customer account is possible at any time and can be done either by sending a message to the contact option described in this data protection declaration or by using a function provided for this purpose in the customer account. After deleting your customer account, your data will be deleted unless you have expressly consented to further use of your data pursuant to Art. 6(1) sentence 1 lit. a GDPR or we reserve the right to use your data beyond this, which is permitted by law and about which we inform you in this declaration.

2.3 Contact

As part of customer communication, we collect personal data to process your inquiries pursuant to Art. 6(1) sentence 1 lit. b GDPR when you voluntarily provide this data to us when contacting us (e.g., via contact form or email). Mandatory fields are marked as such because in these cases, we need the data to process your contact request. The data collected is visible from the respective input forms. After complete processing of your inquiry, your data will be deleted unless you have expressly consented to further use of your data pursuant to Art. 6(1) sentence 1 lit. a GDPR or we reserve the right to use your data beyond this, which is permitted by law and about which we inform you in this declaration.

3. Processing of Data for the Purpose of Shipping

For the fulfillment of the contract pursuant to Art. 6(1) sentence 1 lit. b GDPR, we forward your data to the shipping service provider commissioned with the delivery, to the extent necessary for the delivery of ordered goods.

4. Data Processing for Payment Processing

When processing payments in our online shop, we work with the following partners: technical service providers, banks, payment service providers.

4.1 Data Processing for Transaction Processing

Depending on the selected payment method, we provide the data necessary for processing the payment transaction to our technical service providers who work for us within the scope of order processing, or to the commissioned banks or the selected payment service provider, to the extent necessary for processing the payment. This serves the fulfillment of the contract pursuant to Art. 6(1) sentence 1 lit. b GDPR. Some payment service providers collect the data required for processing the payment transaction themselves, e.g., on their own website or through technical integration in the ordering process. In this respect, the data protection declaration of the respective payment service provider applies.
For questions about our partners for payment processing and the basis of our cooperation with them, please contact the contact option described in this data protection declaration.

4.2 Data Processing for the Purpose of Fraud Prevention and Optimization of Our Payment Processes

If necessary, we provide our service providers with further data that they use together with the data necessary for processing the payment as our processors for the purpose of fraud prevention and optimization of our payment processes (e.g., invoicing, processing of contested payments, support of accounting). This serves to safeguard our predominant legitimate interests in fraud protection or efficient payment management pursuant to Art. 6(1) sentence 1 lit. f GDPR within the framework of a balance of interests.

5. Cookies and Other Technologies

General Information

To make your visit to our website attractive and to enable the use of certain functions, we use technologies, including so-called cookies, on various pages. Cookies are small text files that are automatically stored on your device. Some of the cookies we use are deleted after the end of the browser session, i.e., when you close your browser (session cookies). Other cookies remain on your device and allow us to recognize your browser on your next visit (persistent cookies).

Privacy Protection for End Devices
When using our online offering, we use technologies that are absolutely necessary to provide the expressly requested telemedia service. The storage of information on your device or access to information already stored on your device does not require consent in this regard.

For non-essential functions, the storage of information on your device or access to information already stored on your device requires your consent. Please note that if you do not give your consent, parts of the website may not be fully usable. Your granted consents remain valid until you adjust or reset the respective settings on your device.

Subsequent Data Processing through Cookies and Other Technologies
We use technologies that are essential for the use of certain functions of our website (e.g., shopping cart function). These technologies collect and process IP address, visit time, device and browser information, as well as information about your use of our website (e.g., information about the content of the shopping cart) as part of a balancing of interests, taking into account our predominant legitimate interests in optimizing the presentation of our offering in accordance with Art. 6 (1) sentence 1 lit. f GDPR.

We also use technologies to fulfill the legal obligations to which we are subject (e.g., to be able to prove consents to the processing of your personal data) as well as for web analysis and online marketing. Further information on this, including the respective legal basis for data processing, can be found in the following sections of this privacy policy.

You can find the cookie settings for your browser at the following links: Microsoft Edge™ / Safari™ / Chrome™ / Firefox™ / Opera™

If you have given your consent to the use of technologies in accordance with Art. 6 (1) sentence 1 lit. a GDPR, you can revoke your consent at any time by sending a message to the contact option described in the privacy policy.

6. Use of Cookies and Other Technologies

If you have given your consent to this in accordance with Art. 6 (1) sentence 1 lit. a GDPR, we use the following cookies and other technologies from third-party providers on our website. After the purpose has been fulfilled and the use of the respective technology by us has ended, the data collected in this context will be deleted. You can revoke your consent at any time with effect for the future. Further information on your revocation options can be found in the "Cookies and Other Technologies" section. Further information, including the basis of our cooperation with the individual providers, can be found with the respective technologies. If you have any questions about the providers and the basis of our cooperation with them, please contact us using the contact option described in this privacy policy.

7. Social Media

Our Online Presence on Facebook (by Meta), Instagram (by Meta), Youtube, LinkedIn

If you have given your consent to this in accordance with Art. 6 (1) sentence 1 lit. a GDPR to the respective social media operator, your data will be automatically collected and stored for market research and advertising purposes when visiting our online presences on the social media mentioned above, from which pseudonymous usage profiles are created. These can be used, for example, to display advertisements within and outside the platforms that presumably correspond to your interests. Normally, cookies are used for this. For detailed information on the processing and use of data by the respective social media operator, as well as a contact option and your rights and setting options for the protection of your privacy, please refer to the privacy notices linked below. If you still need assistance in this regard, you can contact us.

Facebook (by Meta) is an offering of Meta Platforms Ireland Ltd., Block J, Serpentine Avenue, Dublin 4, Ireland ("Meta Platforms Ireland"). The information automatically collected by Meta Platforms Ireland about your use of our online presence on Facebook (by Meta) is usually transferred to a server of Meta Platforms, Inc., 1601 Willow Road, Menlo Park, California 94025, USA and stored there. The data processing during the visit to a Facebook (by Meta) fan page is based on an agreement between jointly responsible parties in accordance with Art. 26 GDPR. Further information (information on Insights data) can be found here.

Our service providers are based and/or use servers in the following countries, for which the European Commission has established an adequate level of data protection by decision: USA, Canada, Japan, South Korea, New Zealand, United Kingdom, Argentina.

There is a decision of the European Commission on an adequate level of data protection for the USA as the basis for a third-country transfer, provided that the respective service provider is certified. Certification is available.

Our service providers are based and/or use servers in these countries: Australia, Hong Kong, India, Indonesia, Malaysia, Singapore, Thailand, Taiwan, Brazil, Mexico. For these countries, there is no adequacy decision of the European Commission. Our cooperation with you is based on these guarantees: Standard Data Protection Clauses of the European Commission.

Instagram (by Meta) is a service provided by Meta Platforms Ireland Ltd., Block J, Serpentine Avenue, Dublin 4, Ireland ("Meta Platforms Ireland"). The information automatically collected by Meta Platforms Ireland about your use of our online presence on Instagram is usually transferred to a server of Meta Platforms, Inc., 1601 Willow Road, Menlo Park, CA 94025, USA, Menlo Park, California 94025, USA, and stored there. Data processing in the context of visiting an Instagram (by Meta) fan page is based on an agreement between joint controllers pursuant to Art. 26 GDPR. Further information (information about page insights data) can be found here.

Our service providers are located and/or use servers in the following countries, for which the European Commission has determined an adequate level of data protection: USA, Canada, Japan, South Korea, New Zealand, United Kingdom, Argentina.

Our service providers are located and/or use servers in these countries: Australia, Hong Kong, India, Indonesia, Malaysia, Singapore, Thailand, Taiwan, Brazil, Mexico.
For these countries, there is no adequacy decision of the European Commission. Our collaboration with you is based on these guarantees: Standard Data Protection Clauses of the European Commission.

YouTube is a service provided by Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland ("Google"). The information automatically collected by Google about your use of our online presence on YouTube is usually transferred to a server of Google LLC, 1600 Amphitheatre Parkway Mountain View, CA 94043, USA, and stored there.

Our service providers are located and/or use servers in countries outside the EU and EEA, for which the European Commission has determined an adequate level of data protection.

Our service providers are located and/or use servers in countries outside the EU and EEA. There is no adequacy decision of the European Commission for these countries. Our collaboration with them is based on Standard Data Protection Clauses of the European Commission.

LinkedIn is a service provided by LinkedIn Ireland Unlimited Company, Wilton Place, Dublin 2, Ireland ("LinkedIn"). The information automatically collected by LinkedIn about your use of our online presence on LinkedIn is usually transferred to a server of LinkedIn Corporation, 1000 W. Maude Avenue, Sunnyvale, CA 94085, USA, and stored there.

Our service providers are located and/or use servers in the following countries, for which the European Commission has determined an adequate level of data protection: USA.

There is a European Commission decision on an adequate level of data protection for the USA as a basis for third-country transfers, provided that the respective service provider is certified. Until certification by our service providers, data transfer continues to be based on this basis: Standard Data Protection Clauses of the European Commission.

8. Contact options and your rights

8.1 Your rights

As a data subject, you have the following rights:

according to Art. 15 GDPR, the right to obtain information about the personal data processed by us to the extent specified there;
according to Art. 16 GDPR, the right to demand the correction of incorrect or completion of your personal data stored by us without delay;
according to Art. 17 GDPR, the right to request the deletion of your personal data stored by us, unless further processing
- for the exercise of the right to freedom of expression and information;
- to fulfill a legal obligation;
- for reasons of public interest or
- is necessary for the assertion, exercise or defense of legal claims;
according to Art. 18 GDPR, the right to demand the restriction of processing your personal data, provided
- the accuracy of the data is disputed by you;
- the processing is unlawful, but you reject its deletion;
- we no longer need the data, but you need it to assert, exercise or defend legal claims or
- you have objected to the processing in accordance with Art. 21 GDPR;
according to Art. 20 GDPR, the right to receive your personal data that you have provided to us in a structured, common and machine-readable format or to request the transmission to another responsible person;
according to Art. 77 GDPR, the right to lodge a complaint with a supervisory authority. As a rule, you can contact the supervisory authority at your usual place of residence or work or our company headquarters for this purpose.

Right to object

Insofar as we process personal data to safeguard our overriding legitimate interests as explained above, you can object to this processing with effect for the future. If the processing serves purposes of direct marketing, you can exercise this right at any time as described above. If the processing is carried out for other purposes, you are only entitled to a right of objection if there are reasons arising from your particular situation.

After exercising your right of objection, we will no longer process your personal data for these purposes, unless we can demonstrate compelling legitimate grounds for the processing that override your interests, rights and freedoms, or if the processing serves the assertion, exercise or defense of legal claims.

This does not apply if the processing is for purposes of direct marketing. Then we will no longer process your personal data for this purpose.

8.2 Contact options

If you have any questions about the collection, processing, or use of your personal data, for information, correction, restriction, or deletion of data, as well as revocation of granted consent or objection to a specific data use, please contact us directly using the contact details in our imprint.